• You can return your device to us if you have changed your mind, within the 14 day cooling off period which starts from the delivery date of your device.
  • Your device must be in the same condition as it was sent in, with no damage/missing parts.
  • Any accessories received with the device must also be returned with the device.
  • If the device comes back to us in a different state to how it was sent, we may deduct a repair fee from your refund to put the device back to its original state.
  • We keep a record of all IMEI and serial numbers to ensure the same phone is returned to us. We will not accept returns for any phones not purchased from
  • All returns must be sent to: PO BOX 10792, Mansfield, NG18 9LE. The return postage must be covered by yourself. We cannot accept any liability for items missing or damaged in transit.
  • To arrange a return, please submit your request in writing to stating reason for return and your order number. We will then reply within 24 hours to confirm receipt of your request.
  • All return requests must be received by the 14th calendar day of your cooling off period.
  • For warranty claims, please refer to our warranty terms and conditions.